Refund policy
Cancellations, Rescheduling & Refund Policy
At Consent in Practice, our services are delivered as scheduled training sessions, workshops, and educational consultations. As such, our cancellation and refund terms differ from those of physical goods.
Bookings & Payments
All services must be booked in advance and are confirmed upon receipt of payment or written agreement.
For organisational bookings, a formal agreement or invoice confirmation may be required prior to delivery.
Cancellations
For Organisations (Workplace Training & Consulting)
- Cancellations made 14 days or more prior to the scheduled session are eligible for a full refund.
- Cancellations made within 7–14 days of the session may incur a 50% cancellation fee.
- Cancellations made within 7 days of the scheduled session are non-refundable.
For Individuals (Workshops & 1:1 Sessions)
- Cancellations made 48 hours or more in advance are eligible for a full refund or rescheduling.
- Cancellations made within 48 hours of the session are non-refundable.
Rescheduling
We understand that circumstances may change.
- Rescheduling requests are accommodated where possible with reasonable notice.
- For organisations, sessions may be rescheduled without penalty if requested at least 7 days in advance.
- For individuals, sessions may be rescheduled with at least 48 hours’ notice.
Non-Attendance
Failure to attend a scheduled session without prior notice will be treated as a late cancellation and is non-refundable.
Service Delivery
All services are delivered either virtually or in person, as agreed at the time of booking.
Sessions may include discussion-based elements and participation is voluntary.
Content may address sensitive subject matter. Clear content guidance is provided in advance.
Aftercare & Support
We recognise that some topics may be challenging.
All participants are provided with appropriate post-session guidance and signposting to support resources where relevant.
Refunds
Where a refund is applicable:
- Refunds will be processed to the original payment method
- Please allow 5–10 business days for processing
Disclaimer
All services provided by Consent in Practice are educational in nature.
We do not provide:
- Legal advice
- Clinical or therapeutic services
- Investigative or adjudicative support
Our role is to educate, not to diagnose or intervene.
Contact
For any queries regarding bookings, cancellations, or rescheduling: